Frequently asked Questions:

Frequently asked Questions:

How can I place an order in the Yumas online store?

Shopping at Yumas is very simple, you just have to choose the size of the style you like the most and fill in the details of your order. If you have an account with us, you will need to log in. At the end of your order you can choose your payment method.

Payment Methods:

Bank Transfer: We will show you the bank account to which you need to make the deposit within 72 working hours.

Payment by credit or debit card

Payment with paypal

You also have the option of registering as a customer in our online shop or shopping as a guest (without registering). Although it is advisable to register to have all the history of orders and invoices and to be able to make changes and returns.

How long does it take to receive my order?

For shipments to Europe, the estimated delivery time is between 2 and 5 working days. For more information, see our Shipping Policies page.

Where can I find my credit card security code?

The security code is the 3-digit number on the back of the credit- / debitcard. With American Express, these are 4 digits located at the top of the card above the card numbers.

I have a discount code, how do I apply it?

At the end of the purchase process, you will have a space in the shopping cart to insert and apply the discount coupon. Always apply it in capital letters. If you have problems with your voucher, contact us at web@yumas.com.

I have forgotten my customer password, what should I do?

Enter your access email on the following page: https://www.yumas.com/customer/account/forgotpassword/

You will receive an email with instructions on how to regenerate the new password.

 

Can I return my online store order to a physical store that sells Yumas?

No, for logistical reasons it is necessary to make the return at the same place where you made your purchase. However, you do not have to worry because exchanging or returning is very easy at Yumas. Read our Shipping and Returns Policies to find out how to proceed.

Does Yumas save my bank details?

No, under no circumstances Yumas will store or access your payment details. Payment by bank card is made through a secure platform provided by the bank itself.

How do I know if my order was placed correctly?

If your order has been placed correctly, you will receive a confirmation email. Remember to check the email to make sure it's correct. Also check your junk and spam folders. If you have any questions, you can contact us via chat on our website or at shop@yumas.com.

Can I unsubscribe me from the newsletter?

Yes, at the bottom of every email you will find a link to unsubscribe immediately. You can also get off receiving promotional emails from Yumas in the "My Account" section.

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Orders shipped in 24/48h
Orders shipped in 24/48h

We guarantee a secure delivery, within a maximum of 48 hours after processing. Deliveries between 2 and 5 business days.

First Change Free of Charge
First Change Free of Charge

The first change of size, color or model in each of your purchases is completely free of charge (in peninsula).

Secure purchase
Secure purchase

Make your purchases in our online store 100% safely.

Telephone customer service:
Telephone customer service:

We will answer all your questions and support you on +34662 19 22 30 (call to other European countries!)